What to Expect
Your first steps include a brief consultation, review of fit and availability, secure onboarding, and a collaborative discussion of your concerns and goals. Therapy recommendations are individualized and may change as care progresses.
New clients
A clear, supported start to counseling.
Review what to expect before requesting telehealth services with Heart 4 City Therapeutic Services.
Telehealth
Sessions are provided by secure telehealth to clients physically located in Georgia at the time of service. Please join from a private setting with a stable internet connection and a device that supports video and audio.
Insurance & Payment
Aetna, Optum/UnitedHealthcare commercial and individual plans, and Medicaid are accepted for eligible behavioral health services. Self-pay is also available. Network participation, eligibility, coverage, deductibles, copayments, coinsurance, and authorization requirements vary by plan. Superbills are available upon request for possible out-of-network reimbursement.
First Appointment
The initial appointment focuses on your current needs, relevant history, strengths, safety, daily functioning, and treatment goals. You will also have time to ask questions and discuss the proposed plan of care.
Forms
Before treatment begins, clients may be asked to complete demographic information, informed consent, privacy notices, telehealth consent, financial policies, emergency-contact information, and clinical questionnaires through a secure platform.
Cancellation Policy
At least 24 hours’ notice is required to cancel or reschedule. One rescheduled appointment may be accommodated without a fee. Additional late cancellations or missed sessions may result in a $50 fee per occurrence and possible discharge from the practice.
Frequently asked questions
Helpful answers before you begin.
Which insurance plans do you accept?
Heart 4 City accepts Aetna, Optum/UnitedHealthcare commercial and individual plans, and Medicaid for eligible behavioral health services. Plan participation, eligibility, and benefits are verified before services; verification is not a guarantee of payment.
Can I use self-pay?
Yes. Self-pay is available, and session-rate information is discussed during consultation.
Is faith-based counseling required?
No. Faith integration is optional and included only when requested by the client.
Is the website form appropriate for private clinical details?
No. Use it only for general consultation requests. Do not include diagnoses, trauma details, or crisis information.
What if I am experiencing an emergency?
This practice and website are not emergency services. Call or text 988, call 911 for immediate danger, or go to the nearest emergency department.